Intialization errors you receive when first logging in can be ignored by selecting OK.John Cato, Senior Product Manager, Nov. Your phone line needs to be in an idle state when the Avaya Agent Desktop attempts to login and connect to your extension.ĥ. Verify that you are not on a call or using your Avaya desk phone when you attempt to open the Avaya Agent Desktop and login. Apple macOS computers, Apple iPhones, Apple iPads, and Google Android phones, and are also not supported.Ĥ. Other web browsers such as Google Chrome and Mozilla Firefox are not supported. Verify that you are using Microsoft Edge on a Microsoft Windows 10 computer to install Avaya Agent Desktop. RIC-GUEST wi-fi, or access from off-campus, is not available.ģ. Verify that your RIC workstation is connected to the campus wired network. Verify that your RIC workstation has all Windows Updates and Microsoft Edge updates installed.Ģ. Please keep in mind the following information when using Avaya Agent Desktop to avoid or resolve issues.ġ. After logging out you can quit the applicaion by selecting the X on the top right of the application window.Ī call history window can be shown by selecting the dark gray clock icon in the application. Selecting the top left menu again, you can go back to Not Ready, or Logout, to remove your phone from the call queue. This indicates your ready to receive calls. The menu icon will change to green, and the status indicator will chage to Ready on the top. To enter the call queue and all your phone to take calls, select Go Ready from the top left menu. The top left indicator will change from a gray circle to an orange clock after login. If you are requested to select a device to logon to in the Agent Logon window, select Desk Phone, and then select Login at the bottom to continue. Select the gray circle button (which indicates a logged out status) on the top left of the application, and then select Login from the menu. Your name and extension will be shown at the top of the application, along with your extension's queue status. After opening Avaya Agent Desktop login will be required. The primary role of the Avaya Agent Desktop application is to enable your desk phone to enter a call queue if one is setup for your department or office's primary phone number. Once the installations have completed successfully, you should be able to launch Avaya Agent Desktop without any errors from the Start Menu, as described earlier in these instructions. Select the application(s), and then select Install. After opening Software Center, navigate to the Applications section, and the Microsoft Visual C++ Runtime and the Microsoft Edge Webview Runtime installers are available to be installed.ģ. It may also be pinned in the Start Menu.Ģ. It's contained inside of the Microsoft Endpoint Manager folder. From the Start Menu, navigate to the Software Center application. These prerequisites can be installed using the Software Center application installed on all RIC managed Windows PC systems.ġ. Microsoft Edge Webview Runtime not installed: Microsoft Visual C+++ Runtime not installed: You may see a pop-up such as this show up after the download portion of the instructions when the Avaya Agent Desktop first attempts to open. On occasion, a deployed computer may not have some of the prerequisites required for Avaya Agent Desktop for Windows to function. Installing Prerequisites Using Software Center An Avaya Agent Desktop icon is added to the Start Menu after the installation. ![]() If all prerequisites are installed, after the application completes the download, the installation is completed automatically, and is opened.Ħ. The application will begin to download and install.ĥ. Acknowledge any warnings and select the Install button displayed.Ĥ. Open Microsoft Edge web browser, and navigate to ( Please note: this does not work in Google Chrome, Mozilla Firefox and other web browsers. If the Microsoft Edge WebView Runtime or the Microsoft Visual C++ 2015-2022 Redistributable Runtime need to be installed, the directions are provided later in this document. Please Note: Most RIC managed workstations already meet these requirements. NET 4.8 (Already pre-installed in Windows 10) ![]()
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